Start Right Program (Two)
Touchpoint content provided by StartRight falls into four main categories: Preparing for Therapy, Building the Right Habits, Navigating to Success, and Graduation.*
PREPARING FOR THERAPY
Motivating and preparing patients prior to training improves adherence and better retention of the information they learn during training.
StartRight Representatives proactively reach out to patients immediately after their product has shipped and set patients up for success even before they begin therapy.
Prepare for Therapy
StartRight Representatives complete a Pre-training assessment, review of inventory of products and training materials, review of training prep work, review additional resources, and address questions or concerns.
BUILDING THE RIGHT HABITS
Establishing good habits and positive behaviors for success early in their therapy.
Educate on sensor glucose vs blood glucose, sensor changes, pump alerts and alarms and calibrations.
Engage and Support
Follow-up after training, support infusion set and sensor changes, address questions or concerns.
CGM & CareLink Review
Support with registering for CareLink Personal and understanding and reviewing CareLink Personal reports.
Build the Right Habits
Assist with CareLink® Personal accounts, encourage routine CareLink data uploads, establish supply order method early on.
CGM & Supply Reorder Check-In
Follow-up on CGM and CareLink Personal reports, sensor changes, pump alerts and alarms and calibrations, and ordering of supplies.
CGM & CareLink Advanced Review
Support with understanding and reviewing additional CareLink Personal reports.
NAVIGATING TO SUCCESS
Pro-actively engaging patients to help identify and overcome barriers so they continue on their path to success.
Navigate to Success
Discuss therapy goals, provide encouragement and support during vulnerable times in their transition, reinforce key education topics.
*The number of calls may vary depending on the needs of the patient.
Reflection on patient accomplishments.
Final review of best practices and ongoing resources.